Position Title: Caseworker, School-Based Groups
Position Type: Contract, 27 hrs/week ($22/hr)
Duration: May 13, 2019 – May 12, 2022, with hope to extend
Reports to: Casework Manager

About Us:
At Big Brothers Big Sisters of Guelph (BBBSG) it is our collective mission to promote the healthy development of the children and youth of our communities through a variety of quality mentoring programs.  We seek to put children and youth on a path to lifelong success and change the trajectories of their lives in positive ways.  We are committed to the recruitment of volunteers dedicated to upholding the values and principles of the agency and to those we serve.

General Purpose:
Caseworkers report to the Casework Manager. As program staff, they are required to follow the National Standards of Big Brothers Big Sisters of Canada. School-Based Caseworkers will interview school-based mentors, train school-based mentors, intake children/youth into the school-based programs, liaise with local schools, determine mentor’s and child/youth’s appropriate assignment within the school-based programs, and supervise their involvement.

The Ontario Trillium Foundation (OTF) is funding the expansion of our School-Based Groups, reaching an age group we have not yet been able to serve: boys in grades 5/6. This new program is called Activate and needs to be designed, piloted, and developed.

The terms “Mentor” or “Volunteer” are used to refer to In-School Mentors and School-Based Group Mentors.

The Opportunity:
BBBSG is seeking an experienced and results-oriented individual to add to its Casework staff team; they will be responsible for facilitating a new group program which is funded over three years by the Ontario Trillium Foundation. This individual should be a strong communicator and collaborator who will work closely with BBBSG’s staff, volunteers and community partners to successfully develop and execute this new and exciting initiative.


Program Development of “Activate” Group Program
• Pursue feedback related to group experience from past volunteers, program caseworkers, school liaisons and academic research
• Build a curriculum that relates to the pillars decided upon by the Activate Planning Committee and supported by relevant research; include a method of evaluation
• Participate as an active member with the Activate Planning Committee

Volunteer Recruitment
Recruit at least 16 mentors for each semester to run a minimum of 8 Activate groups
• Liaise with community and local groups for recruitment of volunteers

Intake and Coordination of new School-Based Group (SBG) Program: Activate
• Liaise with school liaisons in local schools to inform them about the new program Activate
• Create a wait-list of schools who want the Activate program
• Determine school availability for programs and ensure appropriate space will be available
• Compare mentor availability with school availability and make group assignments
• Continue to monitor the wait-list for group programs, ensuring fair placements for schools and keeping wait-times to a minimum

Volunteer/Mentor Process:
• Provide necessary information to the volunteer during application process
• Review volunteer application and documentation
• Interview prospective volunteers
• Inform volunteers of their acceptance or rejection
• Re-assess and promote re-assignment of volunteers following termination of a match where appropriate
• Conduct program-specific training for group members

Matching and Supervision:
• As new volunteers complete screening, match to appropriate schools/children
• Provide necessary intervention and support to volunteers and schools
• Provide ongoing communications with school liaison to develop a mutually beneficial relationship
• Match volunteers to local schools based on availability, skills and compatibility, taking into account the needs of the schools and the other School-Based Programs happening there
• Monitor matches according to National Standards
• Provide necessary intervention and support to volunteers, the school, and family in consultation with the casework team
• Facilitate the ending process when groups end
• Track evaluation process in accordance with the Ontario Trillium Foundation’s (funder) requirements. Ensure feedback is reported in a timely manner and participants are given the tools needed to present this feedback.

Material Preparation and Presentation:
• Using provided budget, purchase required materials to stock supply bins for all Activate groups
• Using provided budget, provide required program materials to mentors for SBG-Activate program
• Using provided budget, purchase and distribute grocery cards to SBG-Activate mentors

Other Related Duties:
• Maintain case notes on all cases in accordance with National Standards – CRM
• Perform administrative functions as required to manage caseload
• Provide regular reports to the Executive Director as required (e.g. statistics)
• Participate in promotion of the agency in the community and at special events as assigned by the Executive Director
• Attend meetings/events as directed by the Executive Director
• Accountable for receipts and petty cash as approved by the Executive Director
• Participate in development of policy, procedures & agency guidelines relative to service delivery
• Coordinate parts of intake of volunteers (including Volunteer Pre-Match Training, reference checks, police checks, Family & Children’s Services checks)
• Assist in training new team members and casework students
• Perform other duties as assigned by the Executive Director and Casework Manager

• Minimum one year of relevant experience in casework, social work and/or service delivery
• Minimum 2-year post-secondary diploma or degree in a related field
• Excellent social, interpersonal and leadership skills, public speaking and writing ability
• Program facilitation or development is an asset
• Prior experience with recruiting volunteers is an asset

Personal Characteristics:
• Ability to think strategically, communicate effectively and foster teamwork
• Ability to develop and maintain a high level of strategic partnerships
• Advanced problem-solving ability
• Ability to build organizational capacity
• Personal effectiveness, including interpersonal sensitivity and leadership presence
• Well-honed organizational and time management skills


For more information about our agency, please visit our website at Please forward your resume and cover letter no later than April 12, 2019 to the attention of Brigitta Wideman, Casework Manager, at

Big Brothers Big Sisters of Guelph is an equal opportunity employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Big Brothers Big Sisters of Guelph are based on business needs, job requirements and individual qualifications that will contribute to a diverse team.

We thank everyone for their resume; however, only those selected for an interview will be contacted.